RETURNS & EXCHANGES
1. Returns
We want you to be completely satisfied with your purchase. If you are unhappy for any reason, we offer store credit for returns within 30 days of receiving your order. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. Exchanges
We offer exchanges for a different size within 30 days of receiving your order. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
3. Strict 0 Refund Policy
Please note that we do not offer refunds. All sales are final.
4. Process
To initiate a return or exchange, please contact our customer service team at hello@hightierau.com. Once your return or exchange is approved, we will provide you with a return shipping label. Please ensure that your item is securely packaged and that all original tags and packaging are included.
5. Inspection
All returns and exchanges are subject to inspection. We reserve the right to refuse any return or exchange if the item does not meet our criteria.
If you have any questions about our return and exchange policy, please contact us at support@hightierau.com.
We want you to be completely satisfied with your purchase. If you are unhappy for any reason, we offer store credit for returns within 30 days of receiving your order. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. Exchanges
We offer exchanges for a different size within 30 days of receiving your order. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
3. Strict 0 Refund Policy
Please note that we do not offer refunds. All sales are final.
4. Process
To initiate a return or exchange, please contact our customer service team at hello@hightierau.com. Once your return or exchange is approved, we will provide you with a return shipping label. Please ensure that your item is securely packaged and that all original tags and packaging are included.
5. Inspection
All returns and exchanges are subject to inspection. We reserve the right to refuse any return or exchange if the item does not meet our criteria.
If you have any questions about our return and exchange policy, please contact us at support@hightierau.com.