At High Tier AU, we offer free express shipping on all orders within Australia. We aim to deliver your order to you as quickly as possible, ensuring a seamless shopping experience.

Shipping Times:

Australia - Free Express Shipping:
Expected delivery time is 1-3 Business Days.

Overseas
New Zealand:
Expected delivery time is 7-10 Business Days. (Standard Shipping)
Expected delivery time is 5-9 Business Days. (Express Shipping)

Rest of the world
Coming soon...

Please note that some new release items may have longer processing times.

Order Processing
We strive to process and dispatch all orders within 2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Notifications
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, allowing you to monitor the progress of your delivery.

Shipping Restrictions
We only ship to physical addresses within Australia. We do not ship to P.O. boxes or parcel lockers.
- We do not ship to freight forwarding companies or any addresses outside of Australia.

Customs and Import Duties
Depending on the order value and destination country, orders may or may not be subject to customs or import duties. It is the buyer's responsibility to cover these costs. We recommend contacting your local customs office for more information.

Shipping Packaging
All orders are carefully packaged in a strong, secure box surrounded by bubble wrap to ensure that your items arrive unharmed.

If you have any questions or need assistance regarding shipping, please contact our customer service team at hello@hightierau.com.

1. Returns
We want you to be completely satisfied with your purchase. If you are unhappy for any reason, we offer store credit for returns within 30 days of receiving your order. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. Exchanges
We offer exchanges for a different size within 30 days of receiving your order. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

3. Strict 0 Refund Policy
Please note that we do not offer refunds. All sales are final.

4. Process
To initiate a return or exchange, please contact our customer service team at hello@hightierau.com. Once your return or exchange is approved, we will provide you with a return shipping label. Please ensure that your item is securely packaged and that all original tags and packaging are included.

5. Inspection
All returns and exchanges are subject to inspection. We reserve the right to refuse any return or exchange if the item does not meet our criteria.

If you have any questions about our return and exchange policy, please contact us at hello@hightierau.com.

We accept all major payment methods such as Mastercard, Visa, American Express and many more!

For instalment payments, we accept Afterpay, Klarna, Zip Pay and PayPal's 'Pay in 4'!

At High Tier AU, we guarantee the authenticity of every product we sell. We take pride in offering only genuine, high-quality items sourced from authorized retailers and trusted suppliers. Our expert team meticulously inspects each item to ensure it meets our standards before it is made available for purchase.

Our Process:

1. Authentication
Every product undergoes a rigorous authentication process by our trained professionals. We verify the origin, materials, craftsmanship, and other relevant factors to ensure its authenticity.

2. Direct Sourcing
We source our products directly from authorized retailers, official brand stores, and trusted suppliers. This allows us to guarantee the authenticity of every item.

3. Meticulous Inspection
Our team carefully inspects each item for any signs of counterfeiting, including materials, stitching, logos, and packaging. We also use advanced technology to detect counterfeit products.

Our Promise:

- 100% Authenticity
We guarantee that every product we sell is 100% authentic. If you have any doubts about the authenticity of your purchase, please contact us immediately.

- Full Refund
In the rare event that an authenticity concern arises, we offer a full refund or replacement of the item. Customer satisfaction is our top priority, and we are committed to resolving any issues promptly.

If you have any questions or concerns about the authenticity of our products, please contact us at hello@hightierau.com. Our customer service team is here to assist you and ensure that your shopping experience with High Tier AU is enjoyable and worry-free.

Thank you for choosing High Tier AU, your trusted source for authentic high-end sneakers, clothing, and accessories.

After placing your order, an order confirmation will be automatically sent to your email. Once your order has been dispatched you will receive a email with a tracking number, which you can click on within the email to track your order's progress!